Clinc Knowledge-Base

# Version Settings

The version settings page allows users to configure version-level settings. Users can access this page through the competency sidebar.

# Business Logic

This is where you can enhance the functionalities of your competencies with custom logic. See What is Business Logic for details.

# Context Retention

Context retention enables you to carry key information when switching between topics/competencies. To learn about this feature, please reference what is context retention? To learn how to configure this feature, please reference How to configure context retention?

# Out-of-Scope Threshold

The out-of-scope threshold here allows you to set up a threshold number and when the classification intent probability (exposed in full response payload) is below that, the platform will return out-of-scope as the intent.

The lower the threshold is, the more likely the query is to be assigned an intent label (other than out-of-scope). All changes are saved automatically.

# Incremental Training

In excessively large datasets it takes a prohibitively long time to train one or two examples, with each example providing a marginal increase in accuracy. Therefore, by enabling incremental training, your SVP model can be trained a lot faster without sacrificing much accuracy. This means that the existing model will train one-off on singular examples until it reaches a limit. By default no more than 5% of the dataset can be incrementally trained.

# Emotion Detection

This model analyzes text and identifies the emotions expressed within it. It's a multi-label classification model, meaning a single text can have multiple emotions associated with it. The model recognizes 28 different emotions. If enabled, the model returns the top 5 most likely emotions with their respective probability scores.

Given below is the complete list of emotion labels available in emotions['label']

  • admiration
  • amusement
  • anger
  • annoyance
  • approval
  • caring
  • confusion
  • curiosity
  • desire
  • disappointment
  • disapproval
  • disgust
  • embarrassment
  • excitement
  • fear
  • gratitude
  • grief
  • joy
  • love
  • nervousness
  • optimism
  • pride
  • realization
  • relief
  • remorse
  • sadness
  • surprise
  • neutral


Last updated: 02/12/2025

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