Clinc Knowledge-Base

# Dashboard & Competency Breakdown

Clinc’s Analytics Dashboard provides insights into end-user behavior and AI model performance. It’s a summary of the entire deployment across all users and integrated channels. A user with no Permissions as defined inside the User Management menu will only have access to the dashboard.

# Dashboard

# Filters

You can see different views of your analytics by applying filters to these fields:

  • Competency: Only present queries by a certain competency.
  • Platform: Filter by channel with which users are interacting.
  • Date Range: Filter by a specific date range.

# Top Level Metrics

Four types of metrics are provided at the top of the dashboard:

  • Platform users: Number of users who have used the platform during the selected time period.
  • Experience users: Number of end-users who have sent queries to AI projects on the platform.
  • Queries: Number of total queries during the selected time period.
  • Queries per unique user: The average number of queries per user during the selected time period.

# Graphs

dashboard graphs

  • Users: This graph presents the trends in the number of unique users over the selected time period.
  • Queries: This graph presents the number of queries to the platform.
  • Queries per user: Average number of queries per user per day.
  • Competency breakdown: Breakdown of competencies usage. Hovering over a piece of the pie charts will display the total number of queries for that intent.
  • Out-of-scope responses: This graph presents the queries that were not understood by the AI model. Out-of-scope is defined as being below a certain threshold of confidence.
  • Average response latency by competency (Seconds): A bar chart depicting average latency in seconds for each competency.
  • Latency histogram: A histogram of the latencies of the queries in the system.

# Generate Report

The platform enables users to generate a CSV report of end-user statistics. You can use this feature in tandem with the filters to summarize by competencies, channels (platforms), and time period.

generate report

There are three types of reports available and you have the option to aggregate daily or monthly:

# Usage Analytics Report

  • Volume of Platform Users
  • Volume of External Users
  • Query Count
  • Session Count

# Conversation Exploration Report

  • OOS (Out-of-scope) Responses %
  • Competency (Breakdown) Name
  • Competency (Breakdown) Response Count

# Server Analytics Report

  • Competency Name
  • Average Query to Response Latency by Competency (in Milliseconds)
  • Average Business Logic Response Time by Competency (in Milliseconds)

# Competency Breakdown

The competency breakdown page generates a graph of selected competencies (intents) queried from certain channels during the selected time period.



Last updated: 07/24/2020

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