# Amazon Connect Integration

# Clinc Platform Setup

If you don't already have an integration suite, please reference How to create an integration suite.

In the integration suite, select the Amazon Connect card under the Channels section to open the integration sidebar.
Configuration

Field Description Configuration Tab

Device Select the device for the associated Clinc Personality Set up

Language ISO 639-1 Code. Currently only "en-US" is supported. Responses

|
At the bottom of the integration sidebar, click Save Settings.
Under the Channels section, click on Amazon Connect to reopen the integration sidebar.
Copy the APP ID at the top of the sidebar. This will be used later in the documentation.

Field	Description	Configuration Tab
Device	Select the device for the associated Clinc Personality	Set up
Language	ISO 639-1 Code. Currently only "en-US" is supported.	Responses

Navigate to the the Amazon Chime SDK Voice Connectors at https://us-east-1.console.aws.amazon.com/chime-sdk/home. The URL may be different if you are in a different region.
Select "Create a Voice Connector" from the "Get Started" dropdown in the top right. Then click the "Get started" button.
Click the "Create Voice Connector" button, then give your Voice Connector a name
Select "Disabled" under Encryption and click "Create Voice Connector"
Copy and save the "Outbound host name" for use in the "Configure Amazon Connect Callflow" section below.
Open the voice connector by clicking on the newly created name
Click the Origination tab then selected "Enabled" under "Orignation status
While still under the origination tab click "New" in the "Inbound routes" section and add the the Clinc provided IP as the Host, "5060" as the Port, select "UDP" from the Protocol dropdown and click the "Add" button.

Navigate to a prexisting Amazon Connect instance by selecting and signing into the instance at https://us-east-1.console.aws.amazon.com/connect/v2/app/instances. The ULR may be different if you are in a different region. If you do not have an Amazon Connect instance yet follow the directions at https://aws.amazon.com/connect/.

Select "Flows" from the Routing menu in the left sidebar
If you do not have an existing Amazon Connect callflow create follow the documentation at https://docs.aws.amazon.com/connect/latest/adminguide/connect-contact-flows.html
Open the required callflow by clicking on its name.
Add the "Transfer to Phone Number" block type where desired in the flow. This can be found by typing its name in the "Search by name" field in the top left. Drag this block and connect as needed.
Click on the newly added block's header to open its configuration.
Select "Voice Connector" for the "Transfer Via" section and then add the "Outbound host name" from step #5 of "Configuring Amazon Chime SDK SIP Trunk" as the Voice Connector ARN.
The "To User" and "From User" should both be set to "7003"
Finally under the "User to User Information (UUI)" the value in the following format should be set

app_key=APP_KEY;app_id=APP_ID

where APP_KEY can be generated using the Clinc User Managment App Keys and the APP_ID is from step #5 of "Creating Amazon Connect Integration"

Save the new Transfer to Phone block as well as the entire flow by clicking "Save" in the top right. If the flow is ready for use/testing also click "Publish".